For example, you can send a greeting letter 3 days before the client’s arrival date to welcome him/her at your hotel. The pre-stay letter gives you an opportunity to remind the client about the hotel reservation and sell extra services if desired.
Inform the client about the online check-in possibility.
Thank the client for the stay with an invitation to leave feedback. Feedback can be given to either Tripadvisor environment, Google environment or just give rating through facial expressions in the email + comments.
Ability to share a promotional code with the client so that he can return and order directly through the hotel webpage or direct the client to the booking engine without a promotional code.
A NEW LOOK OF EXTRA SERVICES
In addition to the renewed design, it is possible for the client to choose an extra service for a specific date, time and add comments.