Transform chaos into order

The Role of PMS in Streamlining Housekeeping

As a former hotelier, one thing became clear very quickly: housekeeping and maintenance are the unsung heroes of the guest experience.
I saw firsthand how much coordination and attention to detail goes into preparing each room — from last-minute check-outs to unexpected maintenance issues.
I remember lost post-it notes about cleaned rooms, housekeepers calling the reception desk during the busiest hours to check if a guest had checked out.
Without clear communication, the day could easily spiral into chaos

Kätlin Tõusme
BOUK / Website design

That’s where a modern Property Management System (PMS) steps in. Beyond handling bookings and payments, a PMS can significantly streamline daily operations — especially housekeeping and maintenance — turning chaos into calm.

How BOUK Supports Housekeeping Teams?

A well-designed PMS removes the guesswork and gives your housekeeping staff the tools they need to work faster and smarter.

Real-Time Room Status

• Front desk staff can instantly see which rooms are clean, dirty, in progress, or out of order.
• When a guest checks out, the system automatically updates the room status — no need for manual communication.
• Housekeeping also sees updated information about guests who have already checked in or are overstaying.

Task Automation

• Housekeepers receive mobile-friendly task lists — whether it’s reservation-related (like adding an extra pillow) or specific tasks assigned to individual employees.
• With our PMS, managers can easily assign rooms to specific housekeepers, ensuring balanced workloads and smoother operations.
• For smaller properties or apartment rentals with a single cleaner, BOUK can automatically send an email or SMS notification when a new booking is made. This keeps the employee informed and able to plan ahead — no need to constantly check the system.

Access to Key Reservation Information

BOUK gives housekeeping staff access to exactly the details they need — no more calling the front desk for clarification. You can customize what they see, including:

• Guest name – to personalize service or match names to rooms
• Door PIN code – ideal for properties with self-check-in systems
• Reservation comments – such as late check-outs or specific instructions
• Extra services ordered – like breakfast, extra pillows, or baby cribs

This ensures your staff is fully informed and better equipped to meet guest expectations — without delays or confusion.

Flexible Housekeeping Workflow Settings

BOUK lets you tailor the housekeeping process to fit your property’s standards. Key workflow options include:

• Require Inspection – Mark rooms for supervisor inspection after cleaning to ensure quality
• Unassign After Cleaned – Automatically removes rooms from a housekeeper’s task list once cleaned

These settings give you more control over your operations — whether you’re managing a boutique hotel or several short-term rentals.

Housekeeping and maintenance may happen behind the scenes, but they play a central role in delivering exceptional guest experiences.
With BOUK, you’re not just managing bookings — you’re building a more organized, transparent, and efficient workflow for your entire team. Whether you’re running a hotel, apartment rentals, or saunas, BOUK gives your staff the information and structure they need to work smarter — not harder.
If you’re ready to streamline housekeeping, improve team coordination, and elevate guest satisfaction, it might be time to see what BOUK can do for your property.