Could there be a universal PMS?

There is no typical hotelier

• Some hoteliers have worked in hotels for 20 years.
• Others are opening their first accommodation business.
• Some manage 200 rooms.
• Others run six apartments or a small guesthouse.

Hotel staff are just as different. They have different backgrounds, ages, languages and levels of technical experience.

But they all need to use a PMS.

So why should you need to become a PMS expert just to use one?

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Martin Orav
Partner / Board Member

Good software should work for different people

Microsoft calls this idea Inclusive Design. The idea is simple: software should be designed for different types of people, not just experienced users.

There is also a principle in Universal Design called Simple and Intuitive Use. It says that a product should be easy to understand regardless of the user’s experience, knowledge or language skills.

This is especially important for hotel software.

A PMS can be powerful and still simple

A PMS has to do a lot. It manages reservations, rates, payments, housekeeping, reports, integrations and much more.

But having many features doesn’t mean the software has to feel complicated.

A good PMS should help an experienced hotelier work faster. At the same time, a new receptionist should be able to understand how it works. You shouldn’t have to remember complicated menus or five different steps to complete a simple task.

Building BOUK towards a universal PMS

This is also how we think about BOUK PMS.

We work with different types of accommodation businesses and improve BOUK based on how people actually use it.
Our goal is not to make BOUK simple by removing useful features.
Our goal is to make powerful features easy to use.

An experienced hotelier should be able to work quickly. A new receptionist should be able to understand what to do. And someone opening their first small hotel, guesthouse or apartments shouldn’t need years of hotel experience to understand their PMS.